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Customer Service Representative

2 months ago

Austin, Texas, United States AdaptHealth LLC Full time
Job Summary

AdaptHealth LLC is seeking a highly skilled and compassionate Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Process customer orders, verify information, and ensure accurate documentation.
  • Insurance Verification: Verify patient insurance coverage, co-payments, and deductibles to ensure seamless service delivery.
  • Communication: Communicate effectively with patients, customers, and internal teams to ensure clear understanding and resolution of issues.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating to management as needed.
  • Quality Assurance: Meet quality assurance standards and key performance metrics to ensure exceptional customer service.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management.
  • Skills: Excellent customer service skills, analytical and problem-solving skills, decision-making, communication, and prioritization.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and supportive work environment.