Order Fulfillment Specialist

2 weeks ago


New York, New York, United States Chapter Full time
Job Overview

Chapter is revolutionizing the way Americans navigate retirement, and we're seeking a skilled Order Fulfillment Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring seamless customer experiences.

Key Responsibilities
  • Efficiently place customer orders over the phone, utilizing our industry-leading technology to update and monitor order progress.
  • Respond promptly and professionally to customer inquiries, providing clear and concise information to resolve issues.
  • Maintain consistent communication with our team, ensuring a collaborative and supportive work environment.
Requirements
  • Exceptional interpersonal skills, with the ability to communicate effectively both verbally and in writing.
  • Meticulous attention to detail, ensuring accuracy and precision in all customer interactions.
  • Proficient computer skills, with the ability to navigate our software and systems.
  • Strong sense of ownership, self-motivation, and the ability to work independently, with minimal supervision.
What We Offer

As a valued member of our team, you will receive comprehensive training, a call framework, and the necessary equipment to excel in this role. We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills.

Chapter is an equal opportunity employer, dedicated to building a diverse and inclusive team. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.



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