Patient Services Coordinator
2 weeks ago
We are seeking a highly skilled Patient Services Representative to join our team at JCMC Morehead City and JCMC Newport. As a Patient Services Representative, you will serve as the first point of contact for patients and families, providing exceptional customer service and ensuring a seamless experience throughout their visit.
Key Responsibilities:
• Greet patients and visitors in person or over the phone, answering questions and providing information on procedures and policies.
• Optimize patient satisfaction and provider time by scheduling appointments in person or by phone, documenting patient inquiries in the electronic health record (EHR) and assigning tasks to the appropriate individual.
• Notify clinical staff when immediate attention is required, keeping patient appointments on schedule by notifying providers of patient arrival and reviewing service delivery compared to schedule.
• Contact specialty offices to make referral appointments, obtain authorizations from various insurance companies, and answer patient questions and concerns about referrals.
• Optimize patient satisfaction by assisting in the transition of care by scheduling patient appointments with specialists and sending appropriate medical records to specialists prior to appointment.
• Maintain patient accounts in NextGen EHR by obtaining, recording, and updating personal and financial information, collecting patient payments and verifying insurance eligibility.
• Protect patients' rights by maintaining confidentiality of personal, medical, and financial information.
Requirements:
• High School Diploma or General Education Development (GED)
• 1-year experience working in a medical office setting
• Referral experience preferred
• Willingness to travel between Newport and Morehead City
• Effective verbal and written communication on all levels and both internally and externally
• Self-motivated, quick learner, organized, detail-oriented, multi-tasker
• Active listener that can negotiate and respond appropriately to the message being communicated
Benefits:
• 401(k)
• Health, Dental, and Vision insurance
• Employee assistance program
• AFLAC
• Paid time off
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