Field Support Specialist

2 months ago

Williamsport, Pennsylvania, United States Pace® Analytical Services Full time
About Us

Pace Analytical Services is a leading provider of environmental testing and laboratory services. Our mission is to advance the science of businesses, industries, consulting firms, government agencies, and others by offering local-level service backed by a national laboratory network.

Job Description

Summary:

Pace Analytical Services is seeking a highly motivated and detail-oriented Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing assistance in collecting, testing, processing, and maintenance of field/environmental samples. This role requires knowledge of fundamental field/environmental support policies, programs, and practices.

Essential Functions:

  • Collect and review field samples, complete test kits, and document and communicate results.
  • Pick up, transport, and deliver samples, documents, materials, and other items as needed.
  • Prepare vehicles or trucks for daily operations, including documents, kits, supplies, materials, safety, and related areas.
  • Review, complete, and process standard logs, documents, databases, and related materials and information.
  • Provide fundamental support in the application and assistance to staff and management regarding field/environmental support policies, programs, and practices.
  • Assist in researching issues and developing recommendations to resolve employee, management, and related customer issues.
  • Assist with ensuring compliance with applicable laws, rules, and regulations; receives guidance and direction or escalates when required.
  • Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promote and support the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

Education and Experience:

High school diploma or equivalent; experience in related work is preferred; OR an equivalent combination of education, training, and experience. One year of experience in a lab or environmental setting is preferred.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

  • Valid Driver's License.

Required Knowledge and Skills:

Required Knowledge:

  • Fundamental principles, practices, and techniques of field/environmental support.
  • Customer service principles and practices.
  • Safe driving principles and practices.
  • Understanding of the daily administration of field/environmental support programs, policies, and procedures.
  • Fundamental methods to resolve field/environmental support or technical problems, questions, and concerns.
  • Ability to learn standard applicable organizational policies and procedures on sample maintenance.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.

Required Skills:

  • Performing fundamental field/environmental support duties in assigned areas.
  • Providing standard support within various field/environmental testing.
  • Safely operating a motor vehicle.
  • Providing customer service.
  • Serving as a team member working with customers and projects.
  • Operating in a both a team and individual contributor environment.
  • Interpreting, applying, and explaining organizational policies and procedures.
  • Maintaining databases, forms, documents, and related information.
  • Using initiative and judgment within established department policies and procedures.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to groups and peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Benefits:

Pace Analytical Services offers a comprehensive benefits package, including:

  • 80 hours of paid vacation per year
  • 7 paid holidays per year
  • 2 floating holidays per year (prorated based on start date)
  • 40 hours paid sick time per year
  • Paid bereavement leave (days based on relation to the employee)
  • 8 hours paid volunteer time per year
  • Medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k), and ROTH 401(k) with a company match
  • HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance

Equal Opportunity Employer:

Pace Analytical Services is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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