Customer Service Specialist

3 weeks ago


Danville, Illinois, United States Waterco of the Central States, Inc. Full time

Job Title: Customer Service Representative

Salary and Benefits:

We offer a competitive salary range of $15-17 per hour, along with an attractive benefits package including medical, dental, vision, 401(K), and product discounts.

Job Overview:

Culligan by WaterCo is a leading provider of water treatment systems for residential, commercial, and industrial applications. With over 87 years of experience and a global presence in over 90 countries, we're committed to delivering exceptional service and support to our customers.

As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our customers and helping them resolve any issues they may encounter. Your role will involve answering customer inquiries, processing orders, and ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Customer Support: Provide prompt and professional support to customers via phone, email, or in-person.
  • Order Processing: Process orders efficiently and accurately, ensuring timely delivery of products and services.
  • Problem-Solving: Troubleshoot and resolve customer complaints in a fair and efficient manner.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2+ years of customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, proficiency in Microsoft Office, and ability to learn proprietary software.


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