Customer Service Representative

3 days ago


Danville, Illinois, United States Helios Labs, LLC Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Molly's Bar and Grill. As a Server, you will play a crucial role in ensuring customer satisfaction, driving sales, and maintaining high standards of service.

Responsibilities
  • Welcome guests warmly upon arrival and provide personalized recommendations based on their preferences.
  • Take food and beverage orders accurately and efficiently, ensuring accuracy and attention to detail.
  • Anticipate guests' needs and proactively address any requests or concerns to ensure a positive dining experience.
  • Engage with guests in a friendly and professional manner, fostering a welcoming atmosphere and building rapport.
Sales and Revenue
  • Promote menu items, specials, and promotions to guests and upsell additional items to enhance their dining experience.
  • Collaborate with colleagues and kitchen staff to ensure timely and accurate preparation and delivery of orders.
  • Monitor table turnover and maximize sales opportunities by providing attentive service and suggestive selling techniques.
  • Work towards achieving or exceeding sales targets and contributing to the overall financial success of the restaurant.
Speed and Efficiency
  • Efficiently manage multiple tables and prioritize tasks to ensure timely service during busy periods.
  • Communicate effectively with kitchen staff to coordinate order timing and minimize wait times for guests.
  • Maintain a clean and organized work environment, including resetting tables and restocking supplies as needed.
  • Demonstrate agility and adaptability in responding to changing guest needs and service demands.

The ideal candidate will have a passion for hospitality, excellent communication skills, and a strong work ethic. Previous experience as a Server or in a customer service role is preferred, but not required. We offer competitive pay and benefits, as well as opportunities for professional growth and development.



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