Versatile Client Support Specialist
2 weeks ago
Become a vital part of our team as a Customer Care Associate at a thriving local firm that emphasizes personal development and offers exceptional benefits and career progression.
About Us: We are a well-established organization dedicated to making a positive impact in our community by collaborating with reputable brands whose offerings you may be familiar with. Our approach focuses on direct engagement and marketing strategies, ensuring that customer satisfaction remains our top priority. We provide robust mentoring programs designed to equip Customer Care Associates with the necessary skills, aiming to elevate individuals to Customer Service Account Managers within a year.
The Role: We are in search of a Customer Care Associate with 1-2 years of experience in customer-facing positions. The right candidate will have the opportunity to swiftly transition into a Trainer role, which entails onboarding new staff, ensuring compliance, and providing support for the Sales team in managing territories. Key responsibilities include:
- Addressing customer concerns.
- Responding to questions regarding products and services.
- Overseeing customer accounts and documenting relevant information.
- Protecting sensitive customer information.
- Facilitating new employee orientation.
- Offering assistance and suggestions to the sales team.
- Updating customer records and account information.
- Establishing new accounts for prospective clients.
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