Centralized Follow-up/LPN Patient Navigator

4 weeks ago

White Plains, New York, United States Planned Parenthood Full time
Job Summary

We are seeking a skilled LPN to join our team as a Centralized Follow-up/LPN Patient Navigator. In this role, you will work closely with our Centralized Follow-up and Patient Services Departments to develop and implement centralized follow-up management and patient navigation strategies.

Key Responsibilities
  • Perform lab result management and patient notification as defined by PPHP Medical Standards and Guidelines.
  • Provide professional and comprehensive telephonic nursing assessment, evaluation, education, and advice to patients within affiliate protocols.
  • Document accurately and efficiently all communication with patients.
  • Notify pharmacies of new prescriptions and authorizations of refills as ordered by the provider.
  • Maintain thorough knowledge and understanding of PPHP's organization to answer questions and direct calls correctly and appropriately.
  • Complete quality assurance monitoring tools as specified for the department.
Clinical Responsibilities
  • Provide nursing coverage at surgical sites when needed and as directed.
  • Assist in all aspects of the provision of abortion care for patients, including patient throughput and support as needed.
  • Ensure quality of care by adhering to PPHP standards, measuring health outcomes against patient care goals and standards, and making or recommending necessary adjustments.
  • Protect patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures.
Centering Pregnancy Program Responsibilities
  • Independently manage the Centering Pregnancy program, including designing in-person and online prenatal group education materials and planning, scheduling, organizing, and facilitating Centering Pregnancy.
  • Identify prenatal patients and outreach for Centering Pregnancy, provide individual counseling and education to patients, and connect prenatal patients to vital community-based resources and programs.
  • Monitor prenatal referrals to ensure they are scheduled promptly and appropriately, and outreach to patients after delivery to schedule newborn and postpartum visits.
Patient Navigator Responsibilities
  • Organize, schedule, and manage appointments for patients to ensure they receive services in a timely manner and at a location most convenient for them.
  • Facilitate communication between the patient, support person(s), and/or organization(s), and healthcare providers to ensure patient satisfaction and quality of care.
  • Inform patients on financial aspects of care and link them to financial resources as needed.
  • Work with patients to identify logistical needs to access care and link them to appropriate resources as needed.
Requirements
  • Licensed Practical Nurse with a current NYS license in good standing.
  • Must have current CPR/BLS certification.
  • Minimum 1-2 years' experience in Women's Healthcare, abortion services, post-procedure room preferred.
  • Ability and desire to work in maternal and child health.
  • Good public speaking and facilitation skills.
  • Ability to integrate into a fast-paced work environment.
  • Ability to work independently on tasks, take initiative, and be self-motivated.
  • Capacity to work collaboratively and communicate frequently with other team members.
  • Exceptional time management and organization skills.

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