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Customer Service Representative

2 months ago

Columbus, Ohio, United States Cass Information Systems Full time
Job Summary

The Customer Service Associate I is a business-to-business role that requires facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. This position involves timely response to inquiries and issues, while maintaining a high level of customer satisfaction.

Key Responsibilities
  • Analyze issues and processes, and clearly communicate, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.
  • Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
  • Act as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships.
  • Keep management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
  • Suggest changes and/or enhancements to existing procedures to improve service to clients and internal processes.
  • Work independently and with other internal departments to coordinate file maintenance and client validation file/database updates.
  • Seek guidance from the appropriate resource on significant non-routine issues.
  • Document and report on errors made by all other Utility departments.
  • Work overtime as needed.
  • Other duties as assigned.
Requirements
  • Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office.
  • Good problem-solving skills and attention to details.
  • College-level course work in a general or business administration area or equivalent experience.
  • Minimum 6 months customer service experience in a general business environment or equivalent experience.
About Our Company

Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. We enable enterprises to achieve visibility, control, and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at https://www.cassinfo.com.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)