Shift Operations Manager

3 weeks ago


Murfreesboro TN, United States DQ GRILL & CHILL Full time
Job Summary

We are seeking a highly motivated and experienced Shift Operations Leader to join our team at DQ GRILL & CHILL. As a Shift Operations Leader, you will be responsible for providing leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.

Key Responsibilities
  • Assist in the management of specific areas of the restaurant during scheduled shifts.
  • Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation, and delegation of tasks during both peak and non-peak periods.
  • Conduct orientation, training, and evaluation of crew members in all functional areas.
  • Assist hourly employees at the point of sale in the execution of product promotions.
  • Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
  • Handle minor customer complaints, taking prompt and appropriate action to resolve the problem and make a determination when to report to the management team on more serious complaints.
  • May contribute in the execution of the restaurant's business plan through specific job assignments and projects as determined by the management team.
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
  • Able to perform the duties of all other non-management positions.
  • Informs immediate supervision promptly of all problems or unusual matters of significance.
  • Perform other duties and responsibilities as requested by the management team.
Requirements
  • Three or more months of restaurant experience as an hourly employee strongly preferred.
  • Qualified candidates must have excellent customer service and employee relation skills.
  • Must be capable of supervising specific areas of the business in a fast-paced environment.
  • Must be able to perform under pressure in a high-volume restaurant, including moving and responding quickly for long periods of time.
  • Interact with the public and co-workers constantly during shifts.
  • Must be able to work in and out of different temperature ranges.
  • Capability to stand for long periods of time.
  • Ability to lift up to 50 pounds.
  • Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.


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