Restaurant Operations Manager

3 weeks ago


Murfreesboro TN, United States Donatos Pizza Full time

The Restaurant Manager at Donatos Pizza is a key role that requires a unique blend of leadership, operational expertise, and customer focus. The ideal candidate will have a proven track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities:
  • Ensure each new associate receives proper onboarding and training, and understands their role in fulfilling the Mission & Promise.
  • Model performance standards, directing and coaching team members, and assisting as needed.
  • Optimize staffing levels during all volume periods, adjusting as necessary to meet business needs.
  • Effectively control cash and assets, ensuring adherence to cash handling policies.
  • Empower team members to make decisions and resolve customer concerns, prioritizing customer satisfaction.
  • Anticipate customer needs, removing service barriers and displaying empathy when resolving complaints.
  • Develop and execute plans to improve customer satisfaction, utilizing customer feedback and callbacks to drive results.
  • Engage with the local community, building strong relationships that drive sales growth and partnerships.
  • Control food cost components, including waste, prep, weights, portioning, and inventory management.
  • Demonstrate, train, and enforce operating norms, including uniform policy, attendance, safety procedures, and cleanliness.
  • Open and close the restaurant, completing administrative tasks and assigned paperwork.
  • Ensure product quality meets Donatos standards and guest expectations.
  • Execute, enforce, and manage food safety and sanitation requirements.
  • Coach and counsel team members to achieve restaurant and personal development goals.
  • Assist management in developing and utilizing the Readiness Checklist process.
  • Communicate performance standards and expectations, providing ongoing feedback on progress.
  • Assume accountability for P & L results, delegating responsibility among team members to achieve financial goals.
  • Identify areas of opportunity and implement action plans to achieve cost reductions.
  • Monitor sales volumes and adjust projections accurately.


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