Retail Sales Associate

1 week ago

Smyrna, Tennessee, United States 5.11 Tactical Full time
Job Title: Part Time Retail Store Associate

We are seeking a highly motivated and customer-focused Part Time Retail Store Associate to join our team at 5.11 Tactical. As a Part Time Retail Store Associate, you will be responsible for delivering a superior customer service experience that builds customer relationships and brand loyalty.

Responsibilities:
  • Deliver Overall Brand Experience
    • Demonstrate 5.11 Tactical's values and mission through customer service and brand experience
    • Maintain expert knowledge of products and services offered
    • Recovers and replenishes products on sales floor according to brand presentation standards
    • Processes merchandise shipments effectively
    • Provides an efficient and satisfying cash wrap experience
    • Assists in housekeeping duties to maintain a neat, clean, and professional store experience
    • Execute alteration fitting and customization orders (in selected stores only)
  • Build Customer Relationships
    • Maintains a 100% focus on the customer
    • Takes initiative to establish customer relationships and provide excellent service
    • Determines customer needs by asking open-ended questions
    • Accountable for individual sales goals and shows accountability for store goals
    • Expands a customer's purchase with additional products related to their specific needs
    • Works well with team members to ensure store success
    • Maintains an awareness of Loss Prevention practices
    • Communicates ideas and concerns to the Leadership Team
  • Qualifications:
    • Demonstrates the ability to engage customers with a positive and friendly attitude
    • Strong computer skills – MS Office Suite and ability to operate a retail POS system
    • Possesses desire to become an expert about products and educate customers
    • Exhibits comfort with contacting customers after the sale to build relationships
    • Schedule flexibility to include evenings and weekends

Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity. We take pride in our brand and engage with our communities, championing the needs of our consumer and fulfilling the mission of a lifetime.

Service – We wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life.

Unity – We build together – as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes.

Impact – We have big ambitions, and they start and end with our consumer. With them in mind, we innovate for impact – we think big, think creatively, and challenge norms.

Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge.

5.11's practice is to hire at 18 years of age and older only.

California Privacy Note: As of January 1, 2023, California residents have the right to know what personal information that 5.11 has collected about them, right to correct inaccurate information, or request that their personal information be deleted, subject to certain limitations. If you're a California resident, you may view the policy HERE (https://bit.ly/3W62pNg) and if you would like to make a request regarding your personal data, please CLICK HERE (https://bit.ly/4b31XDX).

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