Retail Sales Associate
1 week ago
We are seeking a highly motivated and customer-focused Part Time Retail Store Associate to join our team at 5.11 Tactical. As a Part Time Retail Store Associate, you will be responsible for delivering a superior customer service experience that builds customer relationships and brand loyalty.
Responsibilities:- Deliver Overall Brand Experience:
- Demonstrate 5.11 Tactical's values and mission through customer service and brand experience
- Maintain expert knowledge of products and services offered
- Recovers and replenishes products on sales floor according to brand presentation standards
- Processes merchandise shipments effectively
- Provides an efficient and satisfying cash wrap experience
- Assists in housekeeping duties to maintain a neat, clean, and professional store experience
- Execute alteration fitting and customization orders (in selected stores only)
- Build Customer Relationships:
- Maintains a 100% focus on the customer
- Takes initiative to establish customer relationships and provide excellent service
- Determines customer needs by asking open-ended questions
- Accountable for individual sales goals and shows accountability for store goals
- Expands a customer's purchase with additional products related to their specific needs
- Works well with team members to ensure store success
- Maintains an awareness of Loss Prevention practices
- Communicates ideas and concerns to the Leadership Team
- Demonstrates the ability to engage customers with a positive and friendly attitude
- Strong computer skills – MS Office Suite and ability to operate a retail POS system
- Possesses desire to become an expert about products and educate customers
- Exhibits comfort with contacting customers after the sale to build relationships
- Schedule flexibility to include evenings and weekends
Our Values:
At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity. We take pride in our brand and engage with our communities, championing the needs of our consumer and fulfilling the mission of a lifetime.
Service: We wear our passion for service on our sleeves, serving those who serve and people of all walks of life.
Unity: We build together as one global 5.11 family, strengthening outcomes through collaboration and active listening.
Impact: We innovate for impact, thinking big and creatively, and disrupting for good.
Tenacity: We are tenacious in our pursuits, accountable to each other, and determined to Always Be Ready.
Equal Opportunity Employer: 5.11 Tactical is an equal opportunity employer and welcomes applications from diverse candidates.
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