Data Center Technical Manager

7 days ago

Las Vegas, Nevada, United States CBRE Full time
About the Role

As a CBRE Data Center Technical Manager, you will be responsible for delivering technical services to global data center clients. This includes pricing, delivery, and scope of vendor maintenance contracts, as well as developing market-leading processes and critical operations documentation.

Key Responsibilities
  • Support the management of a team of Technical Leaders and Managers to create and maintain technical operational processes and procedures for each location.
  • Manage operations and maintenance for assigned facilities, including developing operating and capital budgets.
  • Drive the acquisition of new management contracts and facilitate the development of as-built drawings.
  • Maintain ongoing communication with high-profile tenants, clients, owners, facility management teams, and vendors.
  • Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
  • Create and maintain effective building-specific maintenance and safety procedure manuals.
  • Provide technical support during incidents and for client projects.
  • Review, comment, and approve high-risk emergency operating procedures for clients worldwide.
  • Provide strategic and operational support on process/standards across the Global portfolio.
  • Continually evaluate technical operational processes and procedures with the team, with a focus on continual improvement.
  • Support the management, production, and ongoing use of asset management plans for each client location.
  • Ensure that client contracts provide healthy and safe working conditions and that both client and company health and safety policy and process are effectively implemented across both CBRE and subcontractors' activities and systems operated to ensure regular review.
  • Support the management of ensuring all sites conform to necessary legislations and statutory compliances.
  • Present critical facility program and audit results and performance to CBRE and client senior management.
  • Perform customer interface activities, including scheduling, reporting of findings and results.
  • Audit processes and procedures – perform audits on the PPM system, PPM reporting, statutory files, etc.
  • Carry out compliance audits and identify any gaps and risks associated and ensure a plan is in place to close these issues.
  • Oversee the development of operation procedural documents from commissioning documentation and site drawings.
  • Support critical facilities commissioning standards within the accounts.
  • Develop critical facilities operation procedural documents from commissioning documentation and site drawings.
  • Provide support in the sales and pricing process, implementation, and delivery for all 3rd party critical facility vendor contracts.
  • Ensure that all 3rd party scope, works, and performance are in line with client contract requirements, audits, and evaluations, and are completed and recorded.
  • Target cost-saving initiatives while maintaining a high level of contract support.
  • Assist sales and marketing in the development and preparation of expansion and renewal proposals.
  • Coordinate the performance of raised floor performance evaluations, including technical environmental audits, analysis, troubleshooting, and problem resolution.
  • Provide support and training for onsite engineering Managers/Supervisors.
  • Deliver manager employee training programs relating to new and existing processes to improve awareness.
  • Work with Technical Leads to develop, track, and maintain procedures and policies.
  • Manage technical library content and structure globally.
  • Execute operational and performance risk assessment.
  • Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
  • Lead by example and model behaviors that are consistent with CBRE RISE values.
  • Influence others to adopt a different point of view while being guided by policies and departmental plans.
  • Identify and solve technical and operational problems of complexity.
  • Understand and recognize the broader impact across the department.
  • Improve and change existing methods, processes, and standards within job discipline.
Requirements
  • Bachelor's Degree in Electrical Engineering preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • 10 years of experience in Data Centers or Critical Facilities is preferred.
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Extensive organizational skills and an advanced inquisitive mindset.
  • Knowledge of redundancy levels and relation to operational risk.
  • Knowledge of mechanical and electrical distribution system support and equipment function.
  • Knowledge of procedures and customer requirements in critical facilities.
  • Understanding of the relationship of technical strategies within a critical facility environment.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at CBREAccessibility@cbre.com or via telephone at +(U.S.) and +(Canada).

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