Utilities Coordinator
5 days ago
Job Summary:
The Utilities Dispatcher position is available in the Watershed department of DeKalb County. This role is responsible for dispatching County personnel to work sites, ensuring all utility work, customer service, information sharing, and data are handled correctly and in a timely, professional manner.
Key Responsibilities:
- Answers calls from the public and other DeKalb County departments concerning water or sewer-related emergencies or billing issues.
- Responds to all radio transmissions from Watershed crews, 911, or other sources; monitors and responds to rapid radio traffic from crews, supervisors, and other departments; and gathers details for work orders.
- Dispatches and routes all water and sewer calls and other calls to response teams and supervisors in a time-sensitive manner; ensures transmission of accurate data to crews for each emergency, such as water main repairs, sewer spills, and infrastructure; and acts with high regard for the general safety of the public.
- Enters data about water and sewer-related issues in the form of service requests; checks and verifies work history as it relates to any calls or work in progress by Watershed crews; and ensures vital information is relayed to foremen and supervisors.
- Makes calls to secondary agencies and utilities on an as needed basis, to notify them about damage from water or sewer emergencies requiring their attention.
- Completes mandated documents for work orders, sewer spills, etc.; ensures that accurate, time-stamped, and time-sensitive documents are recorded; and documents related emails, faxes, and interoffice communication.
Requirements:
- High school diploma or GED required; one year of experience in radio communications, utility customer service, call center dispatch, or related work, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
- Must possess and maintain a valid Georgia driver's license.
Additional Information:
To be considered for this position, you must pass a pre-hire assessment. The assessment will evaluate your filing, spelling, math, and data entry skills. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:
Module Time Limit Passing Overall Score
Filing 10 minutes 70%
Spelling 10 minutes 70%
Math 15 minutes 70%
Data Entry 3 minutes 6000 Net Key Strokes per hour
____________________________________________________
TOTAL TIME: 38 minutes
Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.
Position posted until a viable pool of candidates has been established. This posting is to fill the current vacancies and to establish an eligibility list to fill any future vacancies that may occur in the next 6 months.
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