Shift Supervisor
1 week ago
As a Shift Supervisor at Wendy's, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours. This role requires a thorough knowledge of Wendy's Operational Procedures and Standards, as well as excellent leadership and communication skills.
Key Responsibilities:
Supervise open and close activities during non-service hours
Provide work direction to crew members
Address performance problems of crew members that require immediate attention
Accountabilities:
Monitor product quality and take corrective action where necessary
Follow store cleaning plan
Monitor positional and service line organization
Monitor service times and determine efficiency
Exhibit positive customer service attitude at all times
Controls:
Follow flowcharts, prep projections, and build-to charts
Monitor labor usage against sales readings and recommend corrective action to General Manager where necessary
Follow store plans as set by the unit manager
Control food cost by minimizing waste
Training and Performance Management:
Assist in training and cross-training of positional skills, as directed by the unit manager
Policies and Procedures:
Follow all procedures in the Operational Procedures Manual
Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible
Adhere to cash control and banking policies, know register procedures
Maintain safe working conditions by following all safety and security policies and procedures; notify unit manager of any accident or injury
Ensure dress policy is followed at all times
Follow all maintenance procedures and Preventative Maintenance Schedule duties
Employee Relations:
Use consistent and appropriate practices in carrying out supervision and work direction accountabilities
Alter the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required
Employment Standards:
Thorough knowledge of Wendy's Operational Procedures and Standards
High School graduate or equivalent educational certificate
At least 1 year of experience in the restaurant industry
Must be at least 18 years of age
This position is expected to maintain an average of 32 hours or more per week over a calendar year
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