Shift Manager
3 days ago
We are seeking a highly skilled and experienced Shift Supervisor to join our team at Wendy's. As a Shift Supervisor, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours.
Key Responsibilities- Supervise open and close activities during non-service hours.
- Provide work direction to crew members.
- Address performance problems of crew members that require immediate attention; refer problems to the unit manager for progressive discipline if appropriate.
- Monitor product quality and take corrective action where necessary.
- Follow store cleaning plan.
- Monitor positional and service line organization.
- Monitor service times and determine efficiency.
- Exhibit a positive customer service attitude at all times.
- Follow flowcharts, prep projections, and build-to charts.
- Monitor labor usage against sales readings and recommend corrective action to General Manager where necessary.
- Follow store plans as set by the unit manager.
- Control food cost by minimizing waste.
- Assist in training and cross-training of positional skills, as directed by the unit manager.
- Follow all procedures in the Operational Procedures Manual.
- Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
- Adhere to cash control and banking policies, know register procedures.
- Maintain safe working conditions by following all safety and security policies and procedures; notify unit manager of any accident or injury.
- Ensure dress policy is followed at all times.
- Follow all maintenance procedures and Preventative Maintenance Schedule duties.
- Use consistent and appropriate practices in carrying out supervision and work direction accountabilities.
- Alert the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
- Thorough knowledge of Wendy's Operational Procedures and Standards.
- High School graduate or equivalent educational certificate.
- At least 1 year of experience in the restaurant industry.
- Must be at least 18 years of age.
- This position is expected to maintain an average of 32 hours or more per week over a calendar year.
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Shift Manager
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