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Assistant Store Manager

2 months ago

Cottonwood, Arizona, United States Cottonwood Store (Cottonwood, Arizona) Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to lead the daily operations of our Cottonwood Store in Cottonwood, Arizona. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure that Team Members are operating per company standards and procedures.
  • Travel to other Goodwill locations to assist other stores and attend personal training and development classes.
  • Build a high-performing team.
  • Responsible for performance management, staffing, compensation, and development of Team Members.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • A comprehensive Total Rewards package, including medical, dental, vision, and 401(k) plans.
  • A supportive and inclusive work environment.
  • Opportunities for professional growth and development.
  • A chance to make a difference in your community.