Assistant Store Manager

13 hours ago

Cottonwood, Arizona, United States Cottonwood Store (Cottonwood, Arizona) Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to lead the daily operations of our Retail Store location in Cottonwood, Arizona. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill's mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure that Team Members are operating per company standards and procedures.
  • Will need to travel to other Goodwill locations in order to assist other stores and to attend personal training and development classes.
  • Transfers to different stores at any given moment due to business needs.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • Comprehensive Total Rewards package, including medical, dental, vision, 401K, and life insurance.
  • Employee Assistance Program (EAP).
  • Paid Time Off, Sick, and Vacation.
  • Paid Holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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