Intake Associate
6 days ago
Sedgwick is seeking a highly skilled and compassionate Intake Associate to join our team. As the first point of contact for customer service incoming calls, you will play a critical role in providing exceptional support to our clients, claimants, and physicians.
Key Responsibilities- Answer incoming calls and provide effective explanations of benefits, procedures, claim status, or payment information to clients and claimants.
- Enter claims data into our claims management system, requesting necessary information and analyzing responses.
- Request physician certification and/or extensions from medical offices and enter them into the claims system.
- Document telephone conversations pertinent to the claims process in claims notes.
- Log all telephone calls into the claims management system.
- High school diploma or GED required.
- One (1) year customer service experience or equivalent combination of education and experience required.
- Excellent customer service skills, good listening and comprehension skills, and strong oral and written communication skills.
- PC literate, including Microsoft Office products, and analytical and interpretive skills.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We offer a dynamic and inclusive work environment, where you can grow your career and make a positive impact on the world. If you're passionate about delivering exceptional customer service and making a difference, we encourage you to apply.
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Database Systems Administrator
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Donor Intake Nurse
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Donor Intake Nurse
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Paramedic/Emergency Services Technician
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Emergency Services Technician
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Customer Service Representative
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