Intake Associate

6 days ago


Grand Rapids, Michigan, United States Sedgwick Full time
About the Role

Sedgwick is seeking a highly skilled and compassionate Intake Associate to join our team. As the first point of contact for customer service incoming calls, you will play a critical role in providing exceptional support to our clients, claimants, and physicians.

Key Responsibilities
  • Answer incoming calls and provide effective explanations of benefits, procedures, claim status, or payment information to clients and claimants.
  • Enter claims data into our claims management system, requesting necessary information and analyzing responses.
  • Request physician certification and/or extensions from medical offices and enter them into the claims system.
  • Document telephone conversations pertinent to the claims process in claims notes.
  • Log all telephone calls into the claims management system.
Requirements
  • High school diploma or GED required.
  • One (1) year customer service experience or equivalent combination of education and experience required.
  • Excellent customer service skills, good listening and comprehension skills, and strong oral and written communication skills.
  • PC literate, including Microsoft Office products, and analytical and interpretive skills.
What We Offer

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. We offer a dynamic and inclusive work environment, where you can grow your career and make a positive impact on the world. If you're passionate about delivering exceptional customer service and making a difference, we encourage you to apply.



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