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Operations Director

2 months ago

Gatlinburg, Tennessee, United States Jason Aldean's, Gatlinburg Full time
Job Summary

The Operations Manager is a key member of our team at Jason Aldean's, Gatlinburg, responsible for overseeing the day-to-day operations of our venue. This includes managing staff, ensuring excellent guest service, and maintaining a safe and clean environment.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, ensuring that all guests have a positive experience at our venue.
  • Staff Management: Recruit, train, and evaluate staff members, ensuring that they have the skills and knowledge needed to provide excellent service.
  • Operations: Oversee the daily operations of the venue, including managing cash and other receipts, preparing paperwork, and ensuring that all equipment is in good working condition.
  • Safety and Security: Ensure that the venue is safe and secure, and that all guests and staff are aware of our safety and security procedures.
  • Leadership: Demonstrate leadership skills, including the ability to motivate and inspire staff, and to make decisions in a fast-paced environment.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: 3-5 years of experience in the entertainment industry, with a focus on operations and management.
  • Skills: Excellent communication and leadership skills, with the ability to work in a fast-paced environment.
  • Knowledge: Knowledge of POS and back-office reporting systems, as well as profitability analysis and budgeting.
Work Environment

The Operations Manager will work in a fast-paced environment, with a focus on providing excellent guest service and ensuring the smooth operation of the venue. The ideal candidate will be able to work well under pressure, and will have excellent communication and leadership skills.