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Store Sales Supervisor

2 months ago


Salt Lake, Utah, United States express Full time

Key Responsibilities

  • Support the development and motivation of team members to enhance sales performance.
  • Deliver on-the-spot coaching and training to store personnel to ensure smooth operations, exceptional customer service, and effective stockroom management.
  • Collaborate with Store Management to provide insights on team member performance.
  • Assist in training staff on operational procedures, product knowledge, and company policies.
  • Implement action plans aimed at optimizing sales results.
  • Oversee all facets of daily store operations.
  • Ensure adequate staffing levels to foster a positive customer experience.
  • Manage and authorize the checkout process.
  • Assist with merchandise logistics, including shipments and replenishment.
  • Monitor and evaluate the customer service provided by team members.
  • Create effective schedules to ensure the right personnel are in place at the right times.
  • Encourage and maintain an environment dedicated to delivering outstanding in-store customer experiences.
  • Resolve customer service issues effectively to achieve positive outcomes.
  • Lead by example in modeling our customer experience standards.
  • Exhibit comprehensive knowledge of products, company policies, promotions, and loyalty programs.
  • Provide leadership and support during product launches, visual merchandising, and signage placement.
  • Perform other essential duties as assigned by management.

Required Experience & Qualifications

  • Education: High School Diploma or Equivalent.
  • Experience: Minimum of 1 year in a retail environment.
  • Proficient in technology usage (iPads, registers).
  • Availability for nights, weekends, and non-business hours.
  • Meets physical job requirements.

Essential Skills & Attributes

  • Previous experience in retail is preferred.
  • Strong communication skills with customers, peers, and supervisors.
  • Proven accountability in sales performance.
  • Ability to work collaboratively within a team.
  • Capacity to multitask and manage multiple customers or processes simultaneously.

Benefits and Compensation

Express, Inc. provides a comprehensive benefits package to support the health and financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision insurance.
  • 401(k) and Roth 401(k) plans with company matching.
  • Employee merchandise discount.
  • Paid Time Off.
  • Parental leave for new parents.

Part-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) plans with company matching.

Additionally, part-time associates are eligible for an employee merchandise discount, participation in the Learn & Earn incentive program, and the option to select voluntary benefits through YouDecide.