Front Desk Representative

1 week ago


Ocoee, Florida, United States Gastro Health Full time
{"title": "Front Desk Representative", "description": "Key Responsibilities

Gastro Health is seeking a highly skilled Front Desk Representative to provide exceptional patient care and administrative support in our fast-paced medical office.

Key Responsibilities:

  • Greet patients in a professional and courteous manner.
  • Utilize our practice management system to create and manage patient records, scan medical documents, and verify insurance information.
  • Verify patient registration forms and obtain necessary information from referring physicians and primary care providers.
  • Ensure patients have current referrals and obtain new referrals as needed.
  • Verify insurance benefits and eligibility prior to office visits and procedures.
  • Collect co-payments, coinsurance, and deductibles from patients and post payments in a timely manner.
  • Balance and close time-of-service batches daily.
  • Research and resolve patient balance inquiries.
  • Maintain a clean and organized lobby and reception area.
  • Provide administrative support to physicians and care center providers to ensure efficient scheduling and appointment management.
  • Answer incoming calls, take messages, and route calls to the appropriate personnel.
  • Schedule, confirm, and cancel office appointments.
  • Answer phones and respond to voicemail messages.
  • Reschedule no-show appointments and update coverage accordingly.
  • Support the care center with tasks such as record requests, fax management, and scanning.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • 1 year of medical office experience preferred.
  • Bilingual skills in Spanish preferred.
  • Knowledge of electronic medical records (EMRs) preferred.
Benefits

Gastro Health offers a comprehensive benefits package to our eligible employees, including:

  • 401(k) retirement plans with employer contributions.
  • Discretionary profit-sharing contributions.
  • Health insurance.
  • Employer contributions to HSAs and HRAs.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending accounts.
  • Voluntary life insurance.
  • Voluntary disability insurance.
  • Accident insurance.
  • Hospital indemnity insurance.
  • Critical illness insurance.
  • Identity theft insurance.
  • Legal insurance.
  • Pet insurance.
  • Paid time off.
  • Discounts at local fitness clubs.
  • Discounts at AT&T.

Gastro Health is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional patient care and administrative support, we encourage you to apply for this exciting opportunity"}



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