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Care Coordinator Specialist

1 month ago


Lewisville, Texas, United States Mindlance;Global Pharma Tek Full time
Care Coordinator Job Description

We are seeking a highly skilled Care Coordinator to join our team at Mindlance, Global Pharma Tek. As a Care Coordinator, you will play a critical role in ensuring seamless patient access to specialty pharmaceuticals.

Key Responsibilities:
  • Monitor system accounts for new patient cases and conduct outbound calls to confirm approval/denials of coverage, co-pays, and verification of specialty pharmacies dispensing medication(s).
  • Contact insurance companies as required to obtain/enter accurate benefit information related to patient coverage.
  • Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome.
  • Maintain quality while providing an empathetic and supportive experience to patients, providers, and physician offices.
  • Resolve patient's questions and concerns regarding status of their request for assistance.
  • Enter detailed information into company proprietary software while conversing via telephone.
  • Steward patient accounts from initial contact through final approval/denial.
  • Process all patient applications in accordance with set policy, procedures, and PHI compliance.
  • Works with/provides updates to team members and leadership on patients' cases.
  • Ability to identify, document, and compliantly submit Adverse Events during customer contact or via received documentation.
  • Conduct research associated with alternative funding/foundations to determine patient eligibility to receive product.
Requirements:
  • Ability to multitask, utilizing specific software programs while speaking with patients and/or healthcare staff.
  • Ability to type a minimum of 40 WPM.
  • Ability to transcribe (type) accurate notes while speaking to customer.
  • Strong Microsoft Products experience required.
  • Ability to navigate video conferencing tools such as Microsoft Teams and Zoom.
  • Strong video conferencing experience.
  • Must have the ability to work via video conferencing as required by leadership.
  • Organized with the ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
  • Exceptional communication skills both verbally and written.
  • Strong attention-to-detail and quality documentation.
  • Exceptional, professional verbal communication skills with friendly, empathetic, and patient-centric focus.
  • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams.
  • Continuous learner with a desire to move into a senior level role.
  • Solid work-ethic and driven to achieve daily/weekly metrics.
  • Strict adherence to company attendance policies.
  • Self-starter with demonstrated initiative, creativity, and a willingness to be a team player.
Remote Work Details:

All U.S. residents are eligible to apply to this position. You will work remotely, full-time, and require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include:

  • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
  • Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
  • Download speed of 15Mbps (megabyte per second).
  • Upload speed of 5Mbps (megabyte per second).
  • Ping Rate Maximum of 30ms (milliseconds).
  • Hardwired to the router.
  • Surge protector with Network Line Protection.

Inability to meet these requirements at any time may result in termination of the contract/employment.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.