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IT Asset Management Specialist

2 months ago

St Louis, Missouri, United States Strategic Staffing Solutions Full time

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING

Strategic Staffing Solutions is currently seeking an IT Asset & Configuration Management Analyst, a W2 contract opportunity with one of our prominent clients.

Candidates should be willing to work on our W2 ONLY.

Job Title: IT Asset & Configuration Management Analyst

Role Type: W2 only

Duration: 24 months with potential for extension.

Location: Candidates from Missouri or Illinois are preferred.

Schedule: Remote

Key Skills:

  • Proficient in asset and configuration management tools and data analysis
  • Advanced skills in Excel and other data analysis software
  • Strong knowledge of the IT Hardware Asset Management lifecycle and best practices in ITAM and Configuration Management
  • 5-7 years of experience in IT Hardware Asset Management and/or ITSM Configuration Management is preferred
  • Experience with ServiceNow is essential

Job Summary:

Description:

The IT Asset & Configuration Management Analyst will play a crucial role in overseeing hardware technology assets within the Asset Management Database (AMDB) and configuration items (CIs) in the Configuration Management Database (CMDB). This position is responsible for conducting data analysis and updates to facilitate the efficient management of digital technology assets and CIs, whether they are owned and managed by Digital IT, third-party service providers, or business units.

The Analyst will support the ITAM & Configuration Management Programs by executing daily hardware IT Asset Management (ITAM) and Configuration Management operations, which include managing the enterprise asset repository, reconciling assets, identifying exceptions, analyzing data, and generating reports for assets in the AMDB and CIs in the CMDB. Daily responsibilities will also encompass managing AMDB and CMDB incident tickets and service requests in accordance with service level agreements (SLAs), engaging stakeholders for each process area, and promoting the adoption of each process area. The Analyst will handle multiple, sometimes intricate, asset and configuration management support tasks. This role will collaborate with the ITAM and Configuration Management Leads to ensure adherence to processes and policies while identifying and implementing improvement opportunities. The primary focus of this role is to support ITAM and ITSM Configuration Management operations, with a secondary focus on providing, analyzing, and producing asset and CI data, reporting, and metrics.

Additionally, the Analyst will assist in fulfilling routine and complex work requests related to these processes, as well as the development, implementation, and maintenance of policies, procedures, and performance standards. This individual will engage in various functions of the ITAM & Configuration Management Programs, which will include validating AMDB and CMDB records for data accuracy and completeness, and overseeing activities related to receiving, stock maintenance, deployment, asset assignment, auditing, reclamation, retirement, decommissioning, and disposal of assets.

Essential Functions:

  • Update, validate, and maintain AMDB and CMDB
  • Monitor asset and CI inventories based on operational guidance
  • Investigate asset and CI inventory discrepancies
  • Coordinate remediation activities for inventory variances
  • Ensure compliance with ITAM and Configuration Management processes
  • Prepare asset and CI reports for stakeholders and leadership
  • Support internal and external audits of assets and CIs
  • Provide support to the ITAM and Configuration Management Lead
  • Assist in defining and maintaining ITAM and Configuration Management policies and standards
  • Facilitate training and knowledge management for ITAM and Configuration Management
  • Perform other related duties as assigned

Skills and Qualifications:

Bachelor's Degree in Information Systems, Information Technology, or a related field preferred, or equivalent combination of education, training, certification, and experience.

  • Experience with asset and configuration management tools and data
  • Advanced proficiency in Excel and data analysis tools
  • Strong understanding of the IT Hardware Asset Management lifecycle and best practices
  • Minimum of 3 years of experience in IT Asset Management and/or Configuration Management required
  • Preferred 5 years of experience in IT Asset Management and/or Configuration Management
  • Preferred certifications such as Certified Hardware Asset Management Professional (CHAMP) and/or ITIL
  • Ability to collaborate effectively with team members and stakeholders
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work independently and document information accurately