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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, providing exceptional service, and driving business growth.
Key Responsibilities- Client Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.
- Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Insurance Solutions: Use a customer-focused approach to educate clients about insurance options, identifying opportunities to upsell and cross-sell products and services.
- Communication: Develop and maintain effective communication with clients, colleagues, and other stakeholders to ensure seamless service delivery.
- Customer Service Focus: Demonstrated commitment to delivering exceptional customer service, with a strong emphasis on building trust and rapport with clients.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Problem-Solving: Proven ability to analyze problems, identify solutions, and implement effective resolutions.
- Competitive Compensation: Attractive hourly pay plus commission/bonus structure, reflecting your value to the agency.
- Opportunities for Advancement: Career growth and development opportunities within the agency, with a focus on promoting from within.
- Benefits Package: Comprehensive benefits package, including paid time off, health benefits, and valuable career-building experience.
Dee Salas - State Farm Agent is a leading insurance and financial services agency, dedicated to helping individuals and families manage risk and achieve their goals. We are committed to delivering exceptional service, building strong relationships, and driving business growth through innovation and excellence.