Senior Project Manager

4 weeks ago

Salt Lake, Utah, United States Sorenson Communications Full time
Job Summary

As a Senior Project Manager at Sorenson Communications, you will play a critical role in leading and delivering on multiple, complex projects that support our products and services, customer onboarding, service delivery, process definition, and internal operations.

You will be responsible for overseeing all aspects of project management, including planning, execution, monitoring, and controlling. Your expertise in managing concurrent large-scale projects within a sizable organization will be key to your success in this role.

This position may support the IT/Tech portion of our organization, but we are not looking for an IT project manager. We are seeking someone with experience in managing cross-functional initiatives supporting new product introduction/development and Go-To Market activities, including onboarding large clients.

Key Responsibilities
  • Lead the end-to-end project management lifecycle, from initiation to closure, ensuring successful delivery within scope, budget, and timeline.
  • Collaborate closely with cross-functional teams to define project objectives, deliverables, and timelines.
  • Develop comprehensive project plans, including detailed schedules, resource allocation, and risk mitigation strategies.
  • Effectively communicate project progress, risks, and issues to stakeholders, ensuring transparency and alignment throughout the project.
  • Coordinate and manage project resources, including internal teams, vendors, and subcontractors.
  • Conduct regular project status meetings, ensuring team members are informed and tasks are on track.
  • Proactively identify and resolve project-related conflicts or obstacles that may impede successful project completion.
  • Ensure a high level of customer satisfaction through consistent and effective communication, understanding customer requirements, and delivering on commitments.
  • Foster strong relationships with clients, acting as the primary point of contact and trusted advisor throughout the project lifecycle.
  • Continuously monitor project performance, analyzing metrics and implementing improvements to optimize project delivery.
Requirements
  • Minimum 4 years of proven experience as a project manager, preferably in a corporate setting.
  • Proven track record of successfully delivering complex projects on time, within budget, and meeting client expectations.
  • Strong customer-facing experience, with the ability to engage with clients at various levels and manage expectations.
  • Exceptional leadership and communication skills, with the ability to effectively influence and motivate cross-functional teams.
  • Solid understanding of project management methodologies and tools.
  • Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach.
  • Ability to thrive in a fast-paced, deadline-driven environment.
Preferred Qualifications
  • PMP or PgMP certification is highly desired.
  • Scrum Master certification is a plus.
  • Advanced knowledge of, and experience with, both Agile and waterfall methodologies is required.
Working Conditions and Physical Requirements

Ability to sit and/or stand at a desk and work with a computer for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.

Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Sorenson Communications is an EOE, Disability/Age Employer.

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions.

We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.

As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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