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Computer Systems Operator
2 months ago
IGT is a global leader in gaming, delivering entertaining and responsible gaming experiences for players across all channels and regulated segments. We leverage a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology to create unrivaled gaming experiences that engage players and drive growth.
Job SummaryWe are seeking a skilled Computer Operator to join our team at our Data Center in Charleston, WV. As a Computer Operator, you will be responsible for monitoring and supporting the operation of equipment for one or more jurisdictions, ensuring flawless operations 24/7.
Key Responsibilities- Conduct intermediate-level analysis of systems and servers pertaining to host systems, middleware, applications, and existing tools.
- Monitor logical security through the use of established tools and procedures.
- Gain hands-on experience in identifying and resolving network technology issues associated with IP network devices and backbone transports.
- Effectively carry out, verify, and restore predefined processes in the operational checklists to guarantee the successful completion of draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests.
- Coordinate, carry out, verify, monitor, follow up on, and address internal and external customer requests based on established guidelines.
- Submit recommendations to create and maintain operational procedures and checklists.
- Follow service-level agreements and industry-approved IT protocols.
- Support local testing policies and procedures.
- Support the development of other operators by offering guidance and informal mentorship to junior-level operators.
- High School diploma or equivalent experience is acceptable.
- 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions.
- An associate or bachelor's degree in I.T. or a related field is a plus, but it is not required.
- Basic experience in Microsoft Office (Outlook, Teams, Word, Excel).
- Technical knowledge and skills required.
- Proficiency in monitoring and resolving technical issues across various technologies.
- Competitive wages and shift differentials for off-shifts.
- Medical benefits available from day one of employment.
- 3 weeks of paid vacation per year, with prorated first-year accrual.
- 401K with employer match and 100% vested from day one.
- Company-paid parental leave, life insurance, short-term disability, and long-term disability.
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement.
