Guest Services Coordinator
3 weeks ago
At Dave & Buster's, we're dedicated to providing our team members with a dynamic and engaging work environment that offers opportunities for growth and development. As a Captain, you'll have the chance to work in a fast-paced environment that's always changing, while also receiving comprehensive training and support to help you succeed. Some key benefits include:
- A competitive hourly rate, ranging from $14.42 to $15.42 per hour.
- A comprehensive benefits package that includes medical, dental, vision, and 401(k) plans.
- Flexible scheduling to accommodate school or other jobs, making it easier for you to balance your work and personal life.
- The opportunity to work in a dynamic and engaging environment that's always changing.
- Comprehensive training and support to help you succeed in your role.
Job Description
In this role, you'll be responsible for ensuring our guests have a positive and memorable experience, while also enforcing house policies and maintaining the safety and security of the unit. Some key responsibilities include:
- Delivering an unparalleled guest experience through excellent communication and customer service skills.
- Acting as an initial point of contact in matters concerning safety and security, including front door, Viewpoints, Midway, bar areas, kitchen, and back-of-house areas.
- Assisting guests with all requests and answering questions as needed, while maintaining a positive attitude and enthusiasm.
- Providing timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers.
- Competently diffusing difficult guest situations while protecting the integrity and safety of our staff, building, and house policies.
Requirements
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You'll also need to be comfortable working in environments with both hot and cold temperatures, and be able to lift and carry up to 30 pounds. Additionally, you must be at least 18 years old and demonstrate the ability to read and communicate in English.
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