Guest Services Director
1 day ago
We are seeking a dedicated and experienced individual to lead our Front Office team as a supervisory leader. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest service and has a talent for motivating and guiding a team.
About the PositionThis role requires a minimum of one year previous front office experience, preferably in a supervisory capacity. You will be responsible for overseeing the Front Office staff, managing cash handling procedures, and developing effective staffing schedules to meet guest demands.
Key Tasks- Lead the Front Office team and promote excellent customer service standards
- Maintain accurate cash handling procedures and ensure financial compliance
- Develop and implement effective staffing schedules to meet guest demands
We provide a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- A Health Savings Plan and Flexible Savings Plan with medical coverage
- Colleague discounted room rates
- Paid time off
- 12 complimentary room nights (based on availability)
- 2 floating holidays
- 8 paid holidays
In addition, we offer:
- Growth opportunities within the company
- Referral bonuses for successful hires
- Recognition and rewards programs
- Basic life insurance
- Sick days
- Friends and family room rates
- A 401(k) match program
- An Employee Stock Purchase Plan with a 5% discount
- Complimentary parking
- Complimentary meals during shifts
- An Employee Assistance Program
- Discounts at our property restaurant and coffee shop
The salary range for this role is $52,000-$62,000 per year, commensurate with experience.
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