Guest Services Director

1 day ago


Colorado Springs, Colorado, United States HYATT Hotels Full time

We are seeking a dedicated and experienced individual to lead our Front Office team as a supervisory leader. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest service and has a talent for motivating and guiding a team.

About the Position

This role requires a minimum of one year previous front office experience, preferably in a supervisory capacity. You will be responsible for overseeing the Front Office staff, managing cash handling procedures, and developing effective staffing schedules to meet guest demands.

Key Tasks
  • Lead the Front Office team and promote excellent customer service standards
  • Maintain accurate cash handling procedures and ensure financial compliance
  • Develop and implement effective staffing schedules to meet guest demands
What We Offer

We provide a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • A Health Savings Plan and Flexible Savings Plan with medical coverage
  • Colleague discounted room rates
  • Paid time off
  • 12 complimentary room nights (based on availability)
  • 2 floating holidays
  • 8 paid holidays

In addition, we offer:

  • Growth opportunities within the company
  • Referral bonuses for successful hires
  • Recognition and rewards programs
  • Basic life insurance
  • Sick days
  • Friends and family room rates
  • A 401(k) match program
  • An Employee Stock Purchase Plan with a 5% discount
  • Complimentary parking
  • Complimentary meals during shifts
  • An Employee Assistance Program
  • Discounts at our property restaurant and coffee shop

The salary range for this role is $52,000-$62,000 per year, commensurate with experience.



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