Customer Service Associate

5 days ago


Hilliard, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative at Planet Fitness - Duo Fit, LLC.

Job Description

This is a part-time or full-time opportunity working 6am to 2pm. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling front desk activities, and facilitating updates to member accounts.

Responsibilities
  1. Greet members, prospective members, and guests
  2. Answer phones in a friendly manner and assist callers with various questions
  3. Check IDs and member barcodes into the system
  4. Facilitate new member sign-ups and tours of the club
  5. Facilitate needed updates to member accounts
  6. Respond to member questions and concerns in a timely and professional manner
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Punctuality and reliability are a must
Benefits

We offer a competitive salary range of $18-$20 per hour, depending on experience.



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