Customer Service Representative with Technology Expertise

5 days ago


Hilliard, Ohio, United States Micro Center Inc Full time

**About Us**

Micro Center is the nation's leading computer and electronic device retailer, offering an industry-leading 40,000+ selection of premier computer products and unparalleled customer service. Our technology superstore has a team of highly knowledgeable staff who are passionate about helping customers find the perfect products for their needs.

**Our Mission**

We are committed to providing exceptional technical support and customer service to our nationwide retail chain. Our goal is to take care of our associates and customers, training them to be the best they can be in a fast-paced environment.

**Job Summary**

We are seeking energetic Technical Support Representatives who are passionate about customer service and growing their skills. As a Technical Support Representative, you will provide excellent technical support and customer service to our customers via phone, chat, text, and email. You will work closely with our team to resolve customer issues and ensure that every interaction is positive and memorable.

**Responsibilities**

* Manage large amounts of inbound contacts promptly and professionally* Maintain a general understanding of current consumer electronic devices and technology* Identify customers' needs, clarify information, qualify issues, and offer solutions* Personalize support to improve customer satisfaction* Accurately document all customer contacts and enter them into the appropriate database* Develop and maintain effective working relationships to ensure teamwork* Meet personal/team goals

**Requirements**

* High School diploma with one year related experience in a customer service or related role preferred* Skilled at listening and problem-solving* Strong verbal and written communication skills* Bi-lingual Spanish speaking candidates are encouraged to apply* Proficient typing skills are needed* Able to multitask while setting priorities* Adjust and adapt to unique customer types* Passion for technology including computers & electronics is a definite plus

**Benefits**

* Flexible Schedules & Excellent Pay* Employee Discount that includes a Friends & Family Discount Program* Tuition Reimbursement & Education Discounts* Paid Time Off for Regular Associates* Benefit Coverage for Regular Full-Time Associates* Esteemed Vendor & Company Job Training* Career Advancement Opportunities

**Why Choose Micro Center?**

We are a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. With competitive pay, flexible schedules, and opportunities for advancement, we offer a rewarding career path for those who are passionate about technology and customer service. Estimated salary: $35,000 - $50,000 per year.



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