Medical Equipment Specialist
1 week ago
Rotech Healthcare Inc. is a leading provider of medical equipment and services, dedicated to enhancing the lives of patients across the country. Our team of professionals is committed to delivering high-quality products and outstanding customer care through our extensive network of locations.
Job OverviewWe are seeking an experienced Medical Equipment Specialist to join our team. This role involves delivering, setting up, and maintaining medical equipment, as well as providing essential training to patients and caregivers on proper usage and maintenance. In addition to this critical responsibility, you will also provide exceptional customer service over the phone and in-person, ensuring that our patients receive the highest level of care and support.
Essential Responsibilities- Deliver and install medical equipment at patient residences, ensuring timely and efficient completion of tasks.
- Provide thorough training to patients and caregivers on the safe use and maintenance of medical equipment.
- Assist with updating respiratory grids and coordinating verification of Medicare, Medicaid, and private insurance coverage information.
- Complete all necessary paperwork and documentation, including delivery forms, work orders, manifests, and logs.
- Maintain accurate records and data input into IMBS, printing tickets, assembling charts, and processing paperwork.
To be successful in this role, you will require:
- A high school diploma or equivalent.
- One year of related work experience, preferably in medical equipment or a similar field.
- Excellent communication and interpersonal skills, with the ability to effectively interact with patients, caregivers, and internal stakeholders.
- Ability to lift and transport medical equipment (minimum 65 pounds) and navigate various environments safely.
This role involves frequent travel to patient residences for set-ups and reoccurring deliveries, utilizing company-provided vehicles.
Benefits and PerksWe offer a comprehensive benefits package, including:
- Generous paid time off and holidays.
- Overtime pay for non-exempt hourly positions based on business needs.
- Commission opportunities for Account Executives.
- Fixed and variable rate car reimbursement for Area Managers and Account Executives.
- An employee discount program.
- A bonus and incentive program.
- Mileage and telephone reimbursement (when applicable).
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