Front Desk Representative
17 hours ago
We are seeking a skilled and friendly Front Desk Agent to join our team at The Ritz-Carlton St. Louis. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities- Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Manage all payment types, including room charges, cash, checks, debit, and credit.
- Process check-outs, including resolving late and disputed charges.
- Respond to guest calls, messages, requests, questions, and concerns in a timely and professional manner.
- Coordinate with Housekeeping to track room readiness for check-in.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports, identify special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
We are proud to be a global leader in luxury hospitality, with over 100 award-winning properties worldwide. Our Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
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