Sales and Service Director

3 weeks ago


Exton, Pennsylvania, United States Sephora Full time
{"Job Overview

As a Sales and Service Leader at Sephora, you will be responsible for implementing sales and service experiences that meet the company's standards. You will support and coach team members in selling, service, and operations, and execute our client service model and sales strategies to drive customer engagement.

Key Responsibilities

  • Implement sales and service experiences that meet Sephora's standards.
  • Support and coach team members in selling, service, and operations.
  • Execute our client service model and sales strategies to drive customer engagement.
  • Ensure compliance with store standards and maintain a professional environment.
  • Support client loyalty programs and services, monitoring key performance indicators (KPIs) to ensure success.


Qualifications/Experience

  • Prior leadership experience, preferably in retail sales or services.
  • Passion for client service and teamwork.
  • Strong communication skills and ability to multitask.
  • Resilience and adaptability to changing store priorities.
  • Flexible availability to work during peak retail hours.
  • Consistent and reliable attendance.
  • Ability to lift and carry up to 50 pounds.


Benefits

  • Diversity, Inclusion & Belonging: Sephora pledges to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
  • Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.
  • Competitive Hourly Rate: $30.81/hr.
  • Flex (on demand) position for employees who can work anywhere from 0-19 hours a week.


About Sephora

Sephora is an equal opportunity employer and values a diverse and inclusive workplace. All persons will receive consideration for employment without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other legally protected status.

Sephora is committed to providing reasonable accommodation in our recruiting processes to applicants with disabilities or other medical conditions.

Sephora will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws.
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