Interventional Radiology Site Supervisor
4 weeks ago
We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Imaging Site Supervisor
Job Title: Imaging & Interventional Radiology Site Supervisor
Under the direction of the Imaging Director, the Site Supervisor is accountable for the effective ongoing day-to-day operations of the Diagnostic Imaging Site and Interventional Radiology services. Maintains a high standard of patient care and staff performance across all shifts and all modalities. Establishes policies and procedures to provide administrative direction and develops and maintains a positive work environment.
Essential Job Functions:
Site Operations (55%)
- Evaluates current processes to ensure the effective fulfillment of objectives
- Plans, organizes, develops, implements, and interprets the programs, goals, objectives, policies, and procedures, etc. necessary for providing quality care and maintaining a sound operation
- Accountable for all operational aspects of running the site, including Interventional Radiology services performed within the site
- Responsible for staff management, budget management, maintaining relationships with referring offices, and ongoing customer service issues
- Responsible for meeting quality and financial goals for the center
- Monitors performance and profitability of services offered at the center and communicates in a timely manner to management if there are any issues that impact the operation
- Develops and manages the budget for the center(s) and makes responsible financial decisions for the centers
- Manages accounts payable, payroll, and associate timecards
- Manages and trains staff on cash collection process at the center level
- Works closely with billing
- Assists Director of Operations in making responsible financial decisions for the centers by partnering with local management to meet or exceed financial goals
- Monitors performance and profitability of services offered
- Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
- Maintains positive interactions at all times with payors, referring offices, patients, staff, and the Radiologists
- Interfaces with Medical Director, VP of Imaging, Director of Imaging, and all technical, nursing, and administrative staff to ensure effective teamwork and efficient center operations
- Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, administrative functions, and service recovery
- Maintains a safe environment for patients, technologists, radiologists, and any other center associates with the assistance of the center safety coordinator
- Responsible for securing and maintaining ACR accreditation and overseeing ACR toolbox
- Assists local management and sales team in maintaining relationships with outside referring physician offices via personal visits and/or ensuring highest quality of customer service functions
- Attends and provides input to monthly staff meetings and training sessions and ensures site team members are well informed of company changes and imaging operations
- Responsible for maintaining knowledge of and following applicable state laws regarding radiation safety and government licensing
- Ensures compliance with all HIPAA guidelines
- Leads regular staff meetings and team member one-on-one discussions. Regularly meets with Service Line Chief, Director of Imaging, and Interventional Radiologists to discuss operational strategies as well as initiatives
- Participates in staff performance evaluations, and development of team members, including performance improvement plans, disciplinary actions, and/or termination of associates
- Oversees and assists in training of new associates and supervisors within both general and interventional radiology, providing resource and technical expertise. Directly monitors and performs schedule optimization to ensure prompt access to care and procedures within the site
- Trains staff on cash collections as well as the billing processes related to Interventional Radiology within the site
- Supports and conducts training efforts for continuing education for the technologists and nurses
- Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
- Oversees and collaborates with modality Leads, Chief Techs, Physics, and Radiologists to create and maintain up-to-date protocol manuals for all modalities
- Maintains staff retention by implementing effective retention strategies
- Ensures appropriate physician & nursing coverage within the site for all contrast and sedation studies as well as Interventional procedures
- Performs functions of technologist or front office as needed and as qualified
- Implements strategies to promote teamwork within the center and with other associates, including management and radiologists
- Works closely with SMG marketing as well as site Liaison to continuously build new business within the Interventional and general modalities. Creates opportunities for engagement and collaboration in order to drive new business and meet the needs of the current referral base. Works with Interventional Chief to arrange educational seminars, physician lecture dates, and updates to the IR website
- Oversight responsibility for facilitating and regularly updating authorization of provider clinical privileges for all procedures performed in the IR suite, as well as Breast Interventional procedures performed by Radiologists
- Order and maintain supply inventory for the entire Imaging Site
- Maintains and distributes Radiologist call schedule for both general as well as Interventional Radiology
- Works directly with SMG Revenue Cycle as well as Authorization teams to ensure accurate and timely billing of procedures as well as monitoring of exam precertification for both general and Interventional procedures. Responsible for overseeing and collection of physician hospital billing documentation to ensure timely submission of claims
- Reports and communicates coordinating repairs or service to all medical equipment within the site to ensure maximum uptime and access to care for patients
- Communicate with Imaging Director and Radiologists regarding overall site issues
- Perform other job duties as assigned
- In addition to the duties and responsibilities listed above, all employees are expected to support Summit Medical Groups vision, mission, and values. Comply with policies, procedures, and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times
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