Store Operations Manager
24 hours ago
We are seeking a highly skilled and experienced Shift Lead to join our team at Walgreens. As a Shift Lead, you will be responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a high level of productivity and efficiency.
Key Responsibilities- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
- Responsible for opening back door of store for deliveries.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.
- Responsible and accountable for registering all related sales on assigned cash register.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.
- Maintains accurate inventory counts and ensures the accuracy of on-hand quantities.
- Assist with ensuring the Outdate program is followed with team members.
- Responsible for basic department pricing and making daily price changes.
- Ensures proper signage is displayed at the store to support accurate pricing of products.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Assists with separation of food items and product placement as specified by policies/procedures.
- Has working knowledge of store systems and store equipment.
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products.
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
- Prefer the knowledge of store inventory control.
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