Care Specialist

4 weeks ago


Lake Charles, Louisiana, United States Upward Health Full time
Job Title: Care Specialist

We are seeking a dedicated and compassionate Care Specialist to join our team at Upward Health. As a Care Specialist, you will play a vital role in delivering high-quality care to our patients in their homes and communities.

Key Responsibilities:
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their homes or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, work with the interdisciplinary team to meet market and/or organizational goals, and analyze patient data to determine patient needs or treatment goals.
  • Explain technical medical information to educate patients, cultivate and support primary care providers with timely communication, and build rapport with patients using motivational interviewing techniques.
  • Document each patient encounter with accuracy and precision, prepare reports and documents as needed, and attend regular daily huddles, team meetings, and participate in clinical rounds.
Requirements:
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • A valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs and training requirements.
  • Experience in Chronic Care Management model or experience with chronically ill/elderly patients.
  • Long-time resident of the community with good knowledge of the resources of this community.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
  • Technologically savvy with basic computer skills, including ability to type.
  • Multi-lingual capabilities preferred, but not required.
About Upward Health:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

We are proud to be an equal opportunity/affirmative action employer. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.


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