Client Engagement Specialist

4 weeks ago


Point Pleasant Beach, New Jersey, United States Jennifer Ortiz - State Farm Agent Full time
Position Overview

Job Summary:
As a Client Engagement Specialist with Jennifer Ortiz - State Farm Agent, you will play a pivotal role in delivering outstanding customer experiences that contribute to the success of our insurance agency. Your strong attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset to our team.


Key Responsibilities:

  • Build and maintain strong relationships with clients, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based approach to educate clients about available insurance solutions.
  • Employ effective communication skills to meet client needs while fostering business growth.

Qualifications:

  • Fluency in Spanish is preferred.
  • Strong commitment to customer service excellence.
  • Able to relate effectively to clients, addressing their inquiries and anticipating their needs.
  • Outstanding communication skills for assisting clients and collaborating with team members.
  • Proactive in identifying and resolving issues.

Benefits:

  • Competitive hourly wage with commission opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.
  • Comprehensive training and licensing support.

Flexible work-from-home options are available.



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