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Client Services Specialist
2 months ago
Benefits:
- Performance-based bonuses
- Flexible working hours
- Opportunities for training and professional growth
ROLE SUMMARY:
As a Client Services Specialist with Jennifer Ortiz - State Farm Agent, you will create outstanding client interactions that contribute to the success of a thriving insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect candidate for this role. You will advance your career by addressing client inquiries, collaborating with other team members, and proactively understanding the needs of the community you serve.
We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and courteous customer service, which may involve responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
- Utilize a customer-focused, needs-based approach to inform clients about available insurance solutions.
- Employ excellent communication skills to effectively address customer needs while fostering business growth.
- Preference for Spanish-speaking candidates
- Commitment to providing exceptional customer service
- Able to connect with clients, respond to their inquiries, and anticipate their requirements.
- Strong communication skills for assisting clients and collaborating with other team members
- Proactive in identifying and resolving issues
- Hourly compensation plus commission/bonus structure
- Opportunities for career advancement within the office
- Paid time off for vacations and personal/sick days
- Valuable experience for career development
- Support for licensing and training
Flexible remote work options are available.