Group Reservations Coordinator Lead
1 day ago
Location: US - CA - Irvine
Job Type: Full-time
Salary: $23.50/Hour USD Hourly pay basis
This position will be responsible for managing group reservations and room inventory as part of the convention services process.
Responsibilities include establishing initial contact with customers, maintaining relationships throughout the guest stay, obtaining no-show and wash history, managing changes to rooming lists, and tracking room inventory. Additionally, the coordinator will prepare and submit group rooms recap reports, including tracking and posting group comps, and rebate/commission calculations.
We are committed to diversity across the board, from hiring and development to organizations we support. We strive to reflect the world we care about through our diverse teams who achieve and grow together.
Requirements:
- Expert knowledge of Word, Excel, and Encore/Spirit
- Excellent multi-tasking and organizational skills
- Excellent time-management skills
- Excellent customer service and interface skills
- Understanding of rooms merchandising and yield management processes
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