Enterprise IT Support Specialist

7 days ago


Bloomington, Illinois, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a motivated and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA.

Key Responsibilities:
  • Incident Response: Analyze, troubleshoot, and resolve technical issues using ITIL-based processes.
  • Deskside Support: Provide technical assistance and training to users on various software applications and systems.
  • All Roles: Collaborate with network services, software systems engineering, and application development teams to restore service and identify problems.
Requirements:
  • Strong communication and problem-solving skills.
  • Experience with technical support for Windows 10, Microsoft Office, and standard business applications.
  • Knowledge of Windows Active Directory, TCP/IP, and general networking issues.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • IAT Level II certification.
  • Experience with ServiceNow ITSM & ITBM.
Security Clearance Requirements:
  • Current/active TS/SCI with Polygraph.
Physical Requirements:
  • Ability to remain in a stationary position 50% of the time.
  • Ability to move/traverse within and between buildings and offices.

ManTech is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation to apply for a position with ManTech, please contact our Corporate EEO Department at (703) 218-6000.



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