Program Advocate, Relief

4 weeks ago


Worcester, Massachusetts, United States South Middlesex Opportunity Council Full time

Job Summary

We are seeking a highly motivated and compassionate Program Advocate to join our team at the South Middlesex Opportunity Council. As a Program Advocate, you will play a vital role in supporting the Greater Worcester Housing Connection (GWHC) program, providing essential services to clients in need.

Key Responsibilities

  • Work cooperatively with other GWHC staff to ensure a safe, respectful, and comfortable atmosphere within the Triage program environment.
  • Complete all tasks in support of effective program operation as assigned by the Shift Supervisor or member of the GWHC management team.
  • Provide support in meal preparation and services as assigned.
  • Take an active participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner.
  • Ensure the cleanliness and safety of the shelter, including light cleaning duties.
  • Assist in the referral process, including completing screening intakes as a new intake occurs and as assigned by the Triage Manager.
  • Provide assistance in making and monitoring referrals as assigned.
  • Maintain appropriate logs and records as required by program operating protocols.
  • Ensure compliance with federal, state, and local laws as well as funding requirements.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.

Requirements

  • High School Diploma or equivalent experience required.
  • Team-oriented.
  • Sensitive to homeless population.
  • Ability to interact with individuals at a level including clients, staff, and external services providers.
  • Reliable transportation.

Working Conditions

As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.



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