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Service Support Associate

2 months ago

Cincinnati, Ohio, United States Dave & Buster Full time
Job Title: Service Support

We are seeking a highly motivated and enthusiastic Service Support team member to join our dynamic team at Dave & Buster's. As a Service Support team member, you will play a vital role in ensuring that our guests have an exceptional experience at our entertainment center.

Key Responsibilities:
  • Assist Bartender, Cocktail Staff, and Wait Staff in maintaining area cleanliness and providing necessary support to ensure fast, friendly, and accommodating service.
  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Adhere to all company safety and sanitation policies and procedures.
  • Responsible for bus stand cleanliness and stocking.
  • Ensure wait stations remain clean.
  • Empties trash and spot sweeps whenever the floor needs it, or when a Manager requests.
  • Perform opening/closing responsibilities, including party breakdown/duties.
  • Restocks and prepares supplies for shift change and/or close.
  • Ensures food is properly garnished prior to running out to guests.
  • Follows all tray procedures to minimize loss and ensure food is delivered timely or correctly.
  • Busses and resets tables.
  • Delivers food to tables and ensures the guests have everything they need.
  • Offers assistance to guests by clearing away dishes and glassware, and refilling beverages.
  • Assists in party setup.
  • Maintains cleanliness of restrooms, including restocking of supplies.
  • Cleans high chairs and booster chairs.
  • Assists other Team members as needed or when business needs dictate.
Requirements:
  • Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.
  • Restaurant and/or bar experience preferred, but not required.
  • Must demonstrate ability to clearly communicate with guests and other Team members.
  • Must be at least 16 years of age.
Physical Demands:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast-paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.

We offer a competitive salary range of $5.25 - $10 per hour. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State, and Local laws regarding nondiscrimination. We are an E-Verify Employer where required by law.