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Executive Restaurant Manager
2 months ago
We are seeking a highly skilled and experienced Executive Restaurant Manager to lead our team at HC-Resource in North Carolina. Our company has a strong reputation for delivering exceptional food, craft beer, and cocktails, as well as outstanding customer service.
As a dynamic and results-driven leader, you will be responsible for driving business growth, developing high-performing teams, and maintaining a safe and clean environment for our guests and employees.
The ideal candidate will have a proven track record of success in leadership roles, with a strong focus on customer service, team development, and operational excellence.
Key Responsibilities:
- Recruit, select, and develop a high-performing team of restaurant personnel who deliver exceptional customer service.
- Maintain adequate inventory levels to minimize stockouts and optimize inventory turns.
- Implement industry-leading training programs to ensure staff are equipped to deliver exceptional customer experiences.
- Manage employee relations by effectively communicating with staff and addressing any issues promptly.
- Maintain store conditions that meet or exceed company standards.
- Analyze financial and accounting reports to inform business decisions.
- Control expenses to meet or exceed company budget guidelines.
- Ensure staff schedules are posted within the company's timeline.
- Complete recurring tasks on or before scheduled deadlines.
- Maintain a professional image at all times towards customers and staff.
- Provide exceptional customer service at all times.
- Run great shifts and maintain a high level of customer satisfaction.
- Maintain a 95% or higher rating on government health inspections.
Requirements:
- Proven success in leadership roles, with a strong focus on customer service, team development, and operational excellence.
- Exceptional leadership qualities that motivate and develop high-achieving teams.
- Strong customer service skills and a passion for delivering exceptional guest experiences.
- Ability to lead by example, set high standards, and delegate to and develop staff.
- Ability to create a safe, fun, and clean environment that fosters employee engagement and guest loyalty.
- Ability to meet expectations in sales, costs, quality, hospitality, cleanliness, and other key areas.
- Ability to ensure the safety and security of employees, guests, and company assets.
- Strong communication skills, with the ability to communicate openly, clearly, and effectively with a positive and solutions-oriented demeanor.
