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Customer Service Representative

2 months ago

Murrieta, California, United States ProSites Full time
About ProSites

ProSites is a leading provider of online marketing solutions for professional firms. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional results for our clients.

The Role

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service, resolving technical issues, and educating clients about our products and services.

Responsibilities:
  • Provide exceptional customer service through phone, email, and chat support
  • Resolve technical issues in a timely and professional manner
  • Educate clients about our products and services, and identify opportunities to sell additional or upgraded services
  • Work closely with our sales team to ensure seamless customer experiences
  • Stay up-to-date with industry trends and best practices to continuously improve our services
Requirements:
  • 2-year degree in a related field (e.g. business, marketing, communications)
  • 3+ years of experience in a customer-facing role, preferably in a technical support environment
  • Basic knowledge of HTML and CSS
  • Advanced understanding of domain records and DNS settings
  • Familiarity with CRM software and Salesforce
  • Strong communication and problem-solving skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment