Customer Service Representative
3 days ago
About the Role
The Customer Advocate is a pivotal position at Safelite, serving as the initial point of contact for customers. This role requires a highly organized and energetic professional who can deliver exceptional customer experiences through every interaction.
Main Responsibilities
Key duties include:
- Welcome in-shop customers and address their concerns efficiently, often finding creative solutions.
- Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, and other customer inquiries.
- Confirm and complete work order information, including insurance verification and additional parts.
- Handle administrative tasks such as buyouts, invoices, and credit memos.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- Perform other duties as assigned.
Requirements
To be successful in this role, you will need:
- A High School Diploma or equivalent.
- 1-3 years of experience in telephone operations or business administration.
- The ability to provide world-class customer service in a fast-paced environment.
- A professional appearance and the willingness to wear personal protective equipment.
- Ability to travel up to 10%.
What We Offer
Safelite provides a competitive weekly base pay starting at $21.00/hour, a benefits package valued at over $10k, and opportunities for growth and development.
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