Director of Ecommerce Cross Category Optimization

3 days ago

Redmond, Washington, United States Microsoft Corporation Full time
About the Role

We are seeking a highly skilled and experienced Director of Ecommerce Cross Category Management to join our team at Microsoft Corporation. As a key member of our Gaming Digital Microsoft Storefronts team, you will be responsible for leading a small but amazing team focused on optimizing our Microsoft digital gaming storefronts.

In this role, you will leverage your expertise in business rhythms, customer analysis, and pricing to guide the business towards sustained growth. Your leadership will be pivotal in refining our discounting and pricing strategies, enhancing the customer experience through experimentation, and prioritizing the development of new store features.

Responsibilities
  • Develop and maintain monthly and weekly business review materials to ensure they reflect the current state of the complete Microsoft Storefronts business.
  • Deliver accurate, ongoing player-focused financial forecasts for various segments of the store portfolio.
  • Partner with various teams on the store A/B testing program to refine business strategies and improve the customer experience.
  • Collaborate with stakeholders to foster new test ideas and ensure the efficient execution of strategic store testing roadmaps for key publishers.
  • Develop and implement storewide discount programs and unique offers to maximize value for customers and partners.
  • Lead customer-focused research initiatives to deepen understanding of store shopping behaviors and translate insights into actionable business strategies for both internal and external partners.
  • Partner with CSO Planning and Xbox Engineering teams to prioritize new store features that improve the customer shopping experience and increase publisher satisfaction.
Qualifications
  • 7+ years' experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • 1+ year(s) people management experience.
  • Experience leading a high-functioning team, collaborating in ambiguous situations, and influencing across multiple complex organizations.
  • Experience identifying critical business elements to effectively communicate business insights & financial analysis for growth strategy recommendation.
Preferred Qualifications
  • 9+ years' experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles.
  • 7+ years' experience in go to market (GTM), marketing strategy, business planning, or similar roles.
  • 7+ years' experience in integrated, digital or product marketing management.
  • 3+ years' people management experience.
  • 4+ years' project/vendor management experience.
  • Experience solving complex problems and working through roadblocks.
  • Experience leading and collaborating on projects, with a results-oriented mindset and ability to deliver on a diverse range of tasks.
  • Effective interpersonal and communication skills, written and verbal, with the ability to flex communication styles based on audience.
  • Demonstrated attention to detail and commitment to fit and finish.
  • Ability to generate positive energy for high-performing team culture, delivering fast with quality and a growth mindset.
  • Broad understanding of the gaming industry preferred but not required.
  • Experience leading and influencing business partners through executive maturity and balanced self-awareness.
Benefits

Microsoft offers a competitive salary range of $129,200 - $248,800 per year, with a different range applicable to specific work locations. Certain roles may be eligible for benefits and other compensation.

Microsoft is an equal opportunity employer and welcomes applications from qualified candidates without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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