Fitness Experience Manager

2 weeks ago


Easley, South Carolina, United States Planet Fitness Inc. Full time
Planet Fitness Inc. is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. This role plays a vital part in ensuring an exceptional member experience by providing top-notch service, resolving issues, and promoting our Judgement Free Zone. We are proud to offer a competitive salary of $25,000 - $35,000 per year, depending on location and experience.

About the Job
  • Provide superior customer service to members, guests, and fellow team members, ensuring an exceptional 'Judgement Free' experience.
  • Resolve member concerns and escalate to a manager as needed.
  • Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Perform membership-related functions such as sign-ups, contact updates, cancellations, collecting unpaid balances, and transferring memberships.

Required Skills and Qualifications
  • 6-12 months of experience in a customer service environment (preferred).
  • Must be 18 years of age or older.
  • Ability to pass a background check.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
  • Basic computer proficiency.

Benefits
  • Medical, Dental, and Vision Insurance.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.


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