Fitness Experience Manager
2 weeks ago
About the Job
- Provide superior customer service to members, guests, and fellow team members, ensuring an exceptional 'Judgement Free' experience.
- Resolve member concerns and escalate to a manager as needed.
- Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
- Perform membership-related functions such as sign-ups, contact updates, cancellations, collecting unpaid balances, and transferring memberships.
Required Skills and Qualifications
- 6-12 months of experience in a customer service environment (preferred).
- Must be 18 years of age or older.
- Ability to pass a background check.
- Willingness to become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
Benefits
- Medical, Dental, and Vision Insurance.
- Free Black Card Membership.
- 401(K) and Roth Retirement Savings Plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
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