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Housekeeping Operations Director

2 months ago

Green Bay, Wisconsin, United States Nhshotels Full time

Job Summary

The Executive Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness and quality of all areas of the property. This role requires strong leadership skills, attention to detail, and the ability to effectively communicate with other members of the management team, guests, and employees.

Key Responsibilities

  • Develop and implement short and long-term goals and strategies to improve productivity and effectiveness.
  • Develop, recommend, and implement departmental standards, policies, and procedures to improve efficiency and reduce costs.
  • Manage guest relations, resolve complaints, and ensure guest satisfaction.
  • Coordinate property and equipment maintenance.
  • Liaise with suppliers to research new products and equipment to maintain departmental efficiency.
  • Oversee staff to ensure guest satisfaction is a performance priority.
  • Ensure compliance with all departmental service guarantees.
  • Inspect all hotel premises and spot-check rooms to ensure departmental standards and performance standards are being maintained.
  • Oversee process audits of controls systems, quality standards, and all processes.
  • Conduct and attend communication meetings with all levels of staff and management.
  • Perform other tasks as assigned by management.
  • Comply with all Hotel policies and procedures.
  • Prepare a variety of operational reports.
  • Implement communications processes to ensure employees are informed.
  • Oversee inventory counts, review control records, and investigate and resolve discrepancies.
  • Direct and coordinate interaction with other departments to ensure communication and problem resolution.
  • Report any unusual activity to management.

Requirements

  • National Hospitality Services LLC is an Equal Opportunities Employer, Embracing Diversity in the Workplace.
  • Ensure that all billable services are properly reported and accurately reflected in the Opera System and financial statements.
  • Ensure that adjustments to revenue are appropriate and approved.